If you are a current or former Suddenlink Internet subscriber, then you may have a claim for monthly overcharges and/or poor service.
Suddenlink (soon to be renamed “Optimum”) is the brand name for Altice USA, Inc. operating companies providing cable services in the south, midwest and western parts of the country.
Suddenlink customers complain about the following:
1. Slow Internet Speeds and/or Loss of Service. Customers, particularly in more rural areas, report they have poor or spotty internet service and that their internet service is not reliable. They also report that their actual internet speeds are far below the promised and quoted speeds. Customers report they have been sold and paid for “1 Gig Internet” when that speed is not even actually available in their area.
2. Hidden “Network Enhancement Fee.” For years, Suddenlink has charged a Network Enhancement Fee of $3.50 per month to all internet customers. Customers allege that this is an invented and bogus fee which is simply a double-charge for internet service above and beyond the advertised monthly rate. Customers say that the company does not disclose the Network Enhancement Fee when customers sign up, and that the company then hides the charge on the customer bill next to taxes and government fees.
3. Price Increases Despite Promised Fixed-Rate Promotional Period. Customers report Suddenlink promises a promotional fixed-rate period (even advertising a “price for life”), only to then raise the rates through hidden fee increases such as the Network Enhancement Fee.
To date, Suddenlink has collected hundreds of millions of dollars in charges from its subscribers nationwide through so-called fees such as the “Network Enhancement Fee,” and has overcharged for internet service that is not as promised or is not reliable.
The law firm is working to recover money for current and former Suddenlink subscribers and to get the company to change its ways and comply with the law.
Taking Legal Action Against Suddenlink
Recovering the excess charges you paid to Suddenlink may start with a process called arbitration.
Currently, Suddenlink’s “Residential Services Agreement” attempts to prohibit consumers from bringing or being part of a class action in court. The Residential Services Agreement instead states that each customer must separately bring an individual private “arbitration” to be decided by a private organization, not by a court.
Hattis Law PLLC d/b/a Hattis & Lukacs is seeking to represent Suddenlink internet customers in arbitrations. Lawyers will file many separate arbitrations against Suddenlink simultaneously before the American Arbitration Association (the organization that the Residential Services Agreement specifies will hold the arbitrations).
Suddenlink may try to dodge the arbitration rules or proceedings. There is a possibility the American Arbitration Association will be unable to hold these arbitrations because Suddenlink refuses to participate in, or pay the required fees for, the arbitrations.
If that occurs, and if the law firm had accepted you to be a client in arbitration, then at that point the attorney-client relationship will end, and the law firm will no longer represent you.
Instead, the law firm will file one or more class action lawsuits in court against Suddenlink for refund of the “Network Enhancement Fee” and overcharges to Suddenlink’s internet customers. Although you would not be a client of the law firm at that point, you could potentially be a class member in one of those cases. We would update you about any such class action cases that may apply to you.
Apply To Be A Client In Suddenlink Deceptive Fees Arbitrations
If you are a current or former Suddenlink internet customer who was quoted or promised a lower monthly rate than you were actually charged, are not getting the internet service you were promised, or who was surprised by hidden rate increases such as via the Network Enhancement Fee, you may be able to get legal help to recover the overcharges you paid. Please note, you will not be a client until we contact you to let you know we have accepted your application.