If you are a current or former Optimum Internet subscriber, then you may have a claim for monthly overcharges.

Optimum is the brand name for the Altice USA, Inc. operating companies providing cable services in the New York-New Jersey-Connecticut Tri-State area.

Optimum customers complain about the following:

1.  Hidden “Network Enhancement Fee.” Optimum currently charges a Network Enhancement Fee of $3.50 per month to all internet customers. Customers allege that this is an invented and bogus fee which is simply a double-charge for internet service above and beyond the advertised monthly rate. Customers say that the company does not disclose the Network Enhancement Fee when customers sign up, and that the company then hides the charge on the customer bill next to taxes and government fees.

2.  Price Increases Despite Promised Fixed-Rate Promotional Period. Customers report Optimum promises a promotional fixed-rate period (even advertising a “price for life”), only to then raise the rates through hidden fee increases such as the Network Enhancement Fee.

To date, Optimum has collected hundreds of millions of dollars in charges from its subscribers through this “Network Enhancement Fee.”

The law firm is working to recover money for current and former Optimum subscribers and to get the company to change its ways and comply with the law.

Taking Legal Action Against Optimum

Recovering the “Network Enhancement Fees” you paid to Optimum may start with a process called arbitration.

Currently, Optimum’s “Residential Services Agreement” attempts to prohibit consumers from bringing or being part of a class action in court. The Residential Services Agreement instead states that each customer must separately bring an individual private “arbitration” to be decided by a private organization, not by a court.

Hattis Law PLLC d/b/a Hattis & Lukacs is seeking to represent Optimum internet customers in arbitrations. Lawyers will file many separate arbitrations against Optimum simultaneously before the American Arbitration Association (the organization that the Residential Services Agreement specifies will hold the arbitrations).

Optimum may try to dodge the arbitration rules or proceedings. There is a possibility the American Arbitration Association will be unable to hold these arbitrations because Optimum refuses to participate in, or pay the required fees for, the arbitrations.

If that occurs, and if the law firm had accepted you to be a client in arbitration, then at that point the attorney-client relationship will end, and the law firm will no longer represent you.

Instead, the law firm will file one or more class action lawsuits in court against Optimum for refund of the “Network Enhancement Fee” to Optimum’s internet customers. Although you would not be a client of the law firm at that point, you could potentially be a class member in one of those cases. We would update you about any such class action cases that may apply to you.

Apply To Be A Client In Optimum Deceptive Fees Arbitrations

If you are a current or former Optimum internet customer who was quoted or promised a lower monthly rate than you were actually charged or who was surprised by hidden rate increases via the Network Enhancement Fee, you may be able to get legal help to recover the Fee payments you made. Please note, you will not be a client until we contact you to let you know we have accepted your application.