We are investigating the following:
1. Bogus and hidden fees called the “Broadcast Surcharge” and the “Regional Sports Surcharge”. Cox just increased the Broadcast Surcharge in 2018 from $4 to $7.50/month, and the Regional Sports Surcharge is $6.00 or higher. Customers report that Cox fails to adequately disclose these fees, and then states or implies that the fees are government-related charges. In fact, the fees are entirely made up and are a double-charge for the broadcast channels and sports channels Cox has already promised are included in the advertised price.
2. Rate increases on customers who are in the middle of promotional rate periods or “price-lock” guarantees. Customers report that despite being promised their rate would not go up during the promotional or price-lock period, Cox still increased their rate, not only with increases in the Broadcast and Regional Sports surcharges but also by other fee increases.
If you are upset about Cox’s Broadcast Surcharge, Regional Sports Surcharge, and/or your rates have increased in the middle of a promised guaranteed promotion or price-lock period, we would like to hear about your experience.