Hattis Law is investigating complaints that Western Digital secretly switched many of its hard drives, including its WD Red hard drives, to inferior shingled magnetic recording (SMR) technology, deceiving and harming consumers.
News emerged in early April that Western Digital secretly downgraded its Red NAS hard disk drives from the standard CMR technology to the much slower SMR technology without disclosing this to its customers. Customers are complaining that this switch has resulted in drastically slower performance and storage failures, especially when used in RAID configurations such as in network attached storage (“NAS”) devices. This secret downgrade, apparently done to cut costs, is particularly harmful and deceptive because Western Digital advertises and promises that WD Red hard drives are meant for NAS and RAID use. But it is widely known and accepted that the SMR technology is wholly inappropriate for RAID and NAS device usage and can cause poor sustained write performance and failures on RAID rebuilds. In addition, Western Digital also switched some Blue and Black drives to the slower SMR technology.
Western Digital initially denied the secret switch, but after public pressure had no choice but to finally admit what they had done.
The affected HDD (hard disk drive) models are:
- 3.5″ WD Red 2TB, 3TB, 4TB, 6TB
(SKUs: WD20EFAX, WD30EFAX, WD40EFAX, WD60EFAX)
- 3.5″ WD Blue 2TB, 6TB
(SKUs: WD20EZAZ, WD60EZAZ)
- 2.5″ WD Blue 1TB, 2TB
(SKUs: WD10SPZX, WD20SPZX)
- 2.5″ WD Black 1TB
If you bought one of these Western Digital hard drives and believe you have been a victim of this fraud, please contact us about your experience.
You may have a claim and qualify to be a plaintiff in a class action lawsuit.
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